If you check in an item with a hold queue but it should not fill the next hold (for example, if the item is damaged and needs to return to the owning library), follow these steps. First, click “No” on the pop-up that asks if you want to hold the item. This will cancel the hold request. Select “Yes” on the next pop-up screen to reactivate it, so the patron gets the next available item.
Examples
Polaris Leap
Polaris Original
Printable Instructions for Cancelling and Reactivating Holds