Member comment is still available for proposed changes to both auto-renewal settings and minor policy changes. For more information, please see the member comment page. Thank you so much for your valuable input!
Check out what's happening in SHARE!
You may have heard that that there has been a concern from state representatives regarding library confidentiality. If you would like to follow the IHLS recommendation to change your hold pickup method, please follow the following instructions:
Hold pickup slips are formatted for libraries that allow patrons to pick up their own held items. These slips require a line mode receipt printer.
Here's what's happening in SHARE!
On Thursday, June 6, 2019, we will complete the upgrade of the remote Polaris servers. Some of you may already notice that the Polaris toolbar looks slightly different, as you may have connected to one of the new servers.
We also found that some users running Windows 7 have experienced issues connecting to the new servers. These Windows 7 computers were missing various Windows Updates.
Although we do not have a specific list of exact updates required at this time, we generally recommend that you keep Windows up to date with Security and Critical patches as well as any updates (including optional ones) related to "Remote Desktop Protocol", "RDP", or "Terminal Services". Once we find the specific updates, we will update the Windows 7 Polaris Prerequisites section under Support -> Documentation to reflect the new requirements.
If you are still experiencing issues with Polaris receipt printing alignment (e.g.: library name starting in the center and wrapping around), OR if it's taking an unusually long time printing hold slips, please download the newest version of ScrewDrivers. Click "Read More" for more details.
As of the Polaris 6.2 upgrade, Internet Explorer, Safari, and Chrome are the only browsers that are supported for use with LEAP.
Some libraries have reported that receipts printed from Polaris are being printed out of alignment.
The most common issue is the library name being centered instead of starting from the left margin, causing text below that to wrap around.
For some libraries, installing the latest ScrewDrivers update resolves the issue.
For those that still have the issue despite running ScrewDrivers version 6.8.0, we are currently investigating additional causes and will post an update as soon as we have more information.
If you would like to get a report of how much your library has saved patrons YTD, you can run a report via Simply Reports, Patron Report. Limit to your library and then save as an excel report. You can then total the amount. Above is an example of what you might include on the output.
When selecting the notification method for patrons in Polaris, you may sometimes come across cases where the patron is not sure who their cell phone provider is. In cases where the patron uses a prepaid phone or a no-contract phone company, you can use the lookup site to find out who the provider is.