A bug has been discovered in Polaris "Almost Overdue" email notices that causes each title to be displayed twice. It only happens to patrons that have a notification option of "Email Address" AND "Additional TXT notice" checked.
Polaris is working on a patch to correct the problem.
Assisting patrons with eResources can be tricky. Don’t forget, there are many online resources that can help. Check out the websites below when a technical issue has you stumped.
Great news about how the Wal-Mart State Grant money is being spent to help the smallest--both in population and income--public libraries meet the following benchmarks:
Innovative and SHARE staff will be upgrading Polaris to version 5.2 on Thursday, April 13th, beginning at 10:00pm and completing on Friday, April 14th at 8:00am. During the upgrade all Polaris systems will be unavailable.
This includes but is not limited to: Polaris staff client, LEAP, SimplyReports, Online Catalog (OPAC), SIP2, and Cloud Library for new check outs.
For more information please see these support docuements:
A new video has been added to the SHARE Training website!
The 10 Commandments of Circulation course is required for current and future library staff.
Accessing the course is easy! Click on the course link above and log in using your Polaris username and password. Once you’ve entered Moodle, self-enroll in the course and you’ll be able to view the video at any time. You’ll also find other courses including a Cloud Library Demo, Recorded Cataloger’s Training Sessions, and Basic Circulation.
After logging into the initial SHARE Members Access page, there are now two icons. If you have upgraded to ScrewDrivers v6, select the For ScrewDrivers v6 Polaris Access icon. If you haven't yet, please do so before April 30, 2017. In the meantime, you can log in using the ScrewDrivers v4 Polaris Access icon.
We are planning our next Polaris upgrade, which will be started after the last library closes on Thursday, April 13, and, hopefully, be completed before the first library opens on Friday, April 14. Over the next few weeks, we’ll be providing information about the changes and improvements coming with the upgrades, and what to do if the upgrade is not finished when your library opens on the 14th.
For those of you experiencing printing delays in Polaris after upgrading ScrewDrivers to Version 6, we do have a fix for this issue.
After April 30, 2017, the Polaris servers will be upgraded from ScrewDrivers Version 4 to Version 6. All SHARE Members that print from Polaris will need to update ScrewDrivers on their PCs.
On February 2, 2017 from 12AM–1AM Polaris and its related services will be down while we perform a firewall upgrade.
We will post an update both to this list and the SHARE website when the maintenance is complete.
If you have any questions or if you do experience issues afterward, please call us at 618-656-3216.
