Staff Services Team | Bibiliographic Services Team | Administrative Services Team | IT Team
The Staff Services team is responsible for:
- maintaining grants database for libraries
- pursuing grants to benefit the LLSAP (local library system automation project)
- assisting in organizing and providing continuing education activities for member library staff, including:
- barcoder training
- cataloging training
- serials training
- RDA training
- barcoder's certification
- circulation training
- PAC training
- ILS and 3rd party reports training
- acquisitions training
- inventory training
- OCLC interlibrary loan (First Search) training
- maintaining documentation for system staff training and evaluation of training
- assisting with providing for customer (member libraries) needs and service evaluations
Staff Services Team Members
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Cassandra Thompson |
The Administrative Services team provides the following services:
- develops the fee formula annually
- develops and manages the LLSAP budget
- completes profiling for potential new LLSAP members
- monitor the admin module of the ILS (integrated library software)
- provides ILS and 3rd party reports management
- ILS troubleshooting
- tracks and reports statistical activity for the entire LLSAP, as well as individual libraries
- works with the Governance group regarding policy development
- Integrated library software (ILS) patron record clean-up
- managing loan rules, patron types, fines and fees, etc., in the ILS
- maintaining offline circulation, room reservations, homebound, and inventory records
- providing documentation, training, and troubleshooting assistance for staff and libraries
- managing holds matrix/interface with delivery changes to maximize turnaround time
Administrative Services Team Members
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Jacob Sedor |
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Dena Porter |
|
Andrea Sellars |
|
John Kirchner |
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Mary Johnston |
The Bibliographic Services team is responsible for maintaining a pristine bibliographic database, including:
- serials clean-up
- bibliographic records clean-up
- authority records clean-up
- copy cataloging
- original cataloging
- authority record loads for updated records
- OCLC master record upgrades
- migration database clean-up
- index mapping
- NACO name authority records creation
- special collections cataloging
- works with the Governance group regarding policy development
- providing documentation, training, and troubleshooting assistance for staff and libraries
Bibliographic Services Team Members
While the members of the IT staff are not LLSAP staff, these departments work hand-in-hand in order to provide an effective and efficient program for the patrons of Illinois Heartland Library System.
- maintaining and enhancing the PAC (Patron Access Catalog)
- maintaining and enhancing 3rd party products
- integrating OCLC and other product resource-sharing into IHLS LLSAP (local library system automation project) monitor server
- provide IT/network assistance to libraries
- evaluate networking capabilities/connectivity for migration for libraries
- peripheral troubleshooting, maintenance for printers, scanners, etc.
- set up/configure client machines as needed
- continue to monitor bandwidth connectivity issues and report to libraries
- manage firewall, virtual private network, other needed connectivity pieces
- support server for email, text, or telemessaging notices as needed
- support for virtual desktop troubleshooting product/help desk product
- develop help desk product to track various issues, individual library issues/history, and develop shared knowledge database
- long-range planning, technology development, capital replacement planning/support
- maintain/enhance OPAC & 3rd party products
- self-check, sip2, ncip, ill integration & other sip2 product integration, ezproxy
- manage electronic payment capability
- integrate OCLC and other product resource-sharing into IHLS LLSAP
IT Staff Members
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Stephanie Hunt |
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Zach Henderson |
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Troy Brown |
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Brant Wingerter |
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Brandon Chapman |
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Matt Caskey |