Student Import Error

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During a recent student import into Polaris/Leap, it was discovered that some of the students have the same student ID number as some patron barcodes. During an import, the new patron information overrides the existing patron information. So, what exactly does this mean? You may scan your patron’s library card and find that a student now has their library card number, or you may type in your patron’s name, and it is not there. This will most likely only affect your patrons if your patron barcode numbers are less than 11 digits.


If this happens to one of your patrons, they will need to be registered as a new patron with a new library card number. Sadly, we do not have a way to undo the import transaction.


To prevent this from happening in the future, all school imports will need to have identifying characters added to their patron barcode numbers, such as their IHLS Delivery code or zip code.


We sincerely apologize for any confusion and frustration this may have or will cause. If you have any questions, please contact Dena Porter.