Key: IHLS Library
Joe DeVillez: Good afternoon everyone
Lesley Zavediuk: Hi all! What questions do you have for us and each other today?
Becky Troxell 2: Good Afternoon
Laurel Adams- Palestine: Hi;)
Becky Troxell 2: Is there a way to request multiple copies of the same book when placing a hold without going out to the first request page each time?
Joe DeVillez: you would use the multi hold request on the hold workform. it's an icon that looks like 2 plus symbols on the right side of your hold workform.
Becky Troxell 2: Ok, thank you.
Sue Pearson: Becky - You can't place multiple requests on a title for one patron - you must list all the patron's the requests are for.
Joe DeVillez: just remember that it can only be multiple books for one patron or multiple patrons for one book.
Becky Troxell 2: Great that sounds much easier than have to go back to the beginning each time.
Laurel Adams- Palestine: I was wondering about SHARE requests- are our patrons limited by region? Is there a way to open up requests to other systems?
Sue Pearson: There is an ILL module in Polaris for requesting outside the system. Is anyone using this?
Esther Curry--C.E. Brehm Memorial PLD: The ILL module hasn't been set up yet.
Anita @ sherman public: Have a patron at the desk as I type who is searching for a specific magazine. How do I help him find it? So far, my efforts have been in vain.
Esther Curry--C.E. Brehm Memorial PLD: ILL requests can come through OCLC or an ALA faxed request.
Lesley Zavediuk: If you subscribe to OCLC WorldSHARE through the Illinois State Library - you could also do it that way.
Laurel Adams- Palestine: I am asking specifically for the SHARE page that patrons can use. Can patrons search OCLC for themselves?
Sue Pearson: I don't know much about it - I don't think it was operational when we first went on Polaris but I think Traci Edwards had a library or two trying it out. You might contact her for more information.
Esther Curry--C.E. Brehm Memorial PLD: Anita--is it a specific title or specific issue? You can limit the search to serials.
Lesley Zavediuk: The answer is sort of Laurel. Most libraries use FirstSearch to search for items for their patrons and then process the ILL request. Search saavy patrons can search in worldcat.org and when FirstSearch turns into WorldCat Discovery - it's a much easier interface for your patrons to use if you want them to.
Anita @ sherman public: He is look for Discover magazine. Not sure which issue, although I suspect the latest. I tried doing a bib search and limiting it to serials but got nowhere
Sue Pearson: Anita - you can also limit by material type periodical. Search by title and when you find the title right click and preview. This is where you'll see the magazine issue/date information.
Lesley Zavediuk: The SHARE page will only take you to holdings from libraries within SHARE - so, you would have to search either WorldCat.org, or a specfic library's catalog, etc. outside the system to find items that are held by our consortium. Does that make sense?
Sue Pearson: Requesting magazines must be done as an item specific request (at least if you're wanting a specific issue).
Lesley Zavediuk: Your patrons can also search through the Illinois State Library's instance of Worldcat Discovery, here: https://illinois.on.worldcat.org/discovery
Laurel Adams- Palestine: Yes it does make sense-thanks. But say for instance I look at the holdings for a popular Patterson book- the # should be close to the # of libraries in the system and I find only a limited amount. Like 'Cross Justice' has 214- is that the number of libraries we share with? This is actually a high number of available copies- it's usually 50 or so.
Joe DeVillez: should be all item records linked to the bibliographic record
Esther Curry--C.E. Brehm Memorial PLD: Anita--it's bib control number 2404498. I limited to both serial & periodical.
Laurel Adams- Palestine: Thanks;) I didn't know this.
Lesley Zavediuk: Right, so there are 214 item records linked to that particular bib record for Cross Justice - which means that are 214 copies of that item available within the consortium no matter which library owns them.
Joe DeVillez: some libraries like to double and triple up on their patterson novels
Lesley Zavediuk: Exactly - one library might own 5 copies or they might own 1 or 0.
Laurel Adams- Palestine: So that would mean 508 because who's brave enough not to buy the newest Patterson.
Joe DeVillez: Anymore I would think every library in our system probably owns at least 10 James Patterson books
Laurel Adams- Palestine: I would love to see a pie chart on how much of our system is devoted to Patterson.
Sue Pearson: While the chatter is a bit slow I thought I'd remind everyone there is a Circulation Forum scheduled for Tuesday, January 26th from 1-3 at the Chatham Area PLD.
Sue Pearson: I've also scheduled circulation training at the Champaign hub on Wednesday, February 10th from noon-3.
Brenda Gilpatrick Red Bud Public: Not sure I totally follow because I have been away from my computer, but you have to do the control, shift and A to get the whole list.
Joe DeVillez: correct
Anita @ sherman public: Success. Took a little work but he has two magazines coming his way.
Jan - Breese P.L.: Is everyone still using DOG (delivery on the go) When a patron is wanting a book in a hurry we do an item specific request from a library that has delivery before us , and it still takea 2 or 3 days to receive it, rather than next day.
Esther Curry--C.E. Brehm Memorial PLD: We still do--we keep a list of Libraries after us so we know what to send where.
Becky Troxell 2: I guess I missed that list of times and libraries. Where can I find that?
Sue Pearson: I just asked Linda Petty (Edwardsville Operations Mgr.) and she says libraries can participate in DOG but she doesn't think there are many libraries out of Edwardsville actually doing it anymore.
Esther Curry--C.E. Brehm Memorial PLD: Becky--you can go here:http://www.illinoisheartland.org/?q=delivery/routes
Lesley Zavediuk: Our lovely delivery coworkers have revamped the routes page on the website. You can click on your hub and then type in your library name to look at the routes. http://illinoisheartland.org/?q=delivery/routes
Lesley Zavediuk: Oh Esther - you were quicker than me!
Becky Troxell 2: Ok thank you both.
Esther Curry--C.E. Brehm Memorial PLD: You're welcome!
Catherine: When an item has been in 'Lost' status and is returned, is there a way for an alert/block about its status to pop up when scanned, perhaps asking if you want to continue checking it in?
Joe DeVillez: Has the book been paid for by the patron yet?
Jenna - SMIP: Do you want us to start sending items out through the DOG system again? Or is that a thing of the past. I know we stopped when we switched over to Polaris, but do you want us to start pre-sorting again based off of our route for the day?
Sue Pearson: Catherine - There are forms for Lost Item Recovery that you can fill out and submit. You select a time frame and what happens when a paid or unpaid Lost item is returned. http://share.illinoisheartland.org/?q=forms#circ
Mary @ Hayner: Is there a standard procedure that we should all be following when one library pays another for an item that their patron lost. I'm talking about when the library is paying for an item and the patron will then have to reimburse their home library. Who should be removing the book from the patron's record? Should a note be added to the patron record? etc.
Jan - Breese P.L.: We have been doing it all along.
Sue Pearson: Jenna - Linda said they aren't really promoting DOG anymore. They'll do it if requested by a library but it isn't a requirement.
Jenna - SMIP: @ Sue, Thank you for the feedback. We have limited space. I'd be happy to start up again, if needed. Thank you!
Joe DeVillez: You will send the money to the home library
Becky Troxell 2: I don't usually have a problem getting requests.
Esther Curry--C.E. Brehm Memorial PLD: Mary--when one of our patrons loses an item from another library and we (the library) pays for it. We leave the charge on the patron record and add a note that they must pay because we've paid it for them. The library owning the item can then delete the item when they receive payment.
Catherine: @ Sue, I think that's the form I need. (The patron has not paid for the item yet.)
Laura: Mary, leave the item on the billed tab and place a note that your library paid for it with a date
Karen Sinks, Brighton Memorial: Regarding Mary's question, I'd love to see more of a standardized procedure, because I think a lot of us handle this differently. When I pay for a book that my patron has lost, I keep the charge on the patron's account and add a note. One time, the owning library completely cleared out the fines on my patron's record related to their item. The next time the patron came in to use the library, no one at the circ desk knew that he owed $$.
Catherine: Can we set set different levels of processing fees based on the material type/collection code?
Sue Pearson: I agree - there needs to be a standard procedure for this.
Lesley Zavediuk: The Circ Committee is working on SHARE Operational Guidelines - that includes these kind of procedures, so if something isn't already in there on lost items and paying the library (or it needs to be clarified )- we could look at adding it. :)
Sue Pearson: Yes, processing fees can be asigned by material type.
Mary @ Hayner: I think so too, Karen. We follow the same procedure that most of you do. But we receive payments all the time and notes are different, libraries handle the payments differently, etc. I guess I was just trying to get a feel for what everyone was doing.
Sue Pearson: Not by collection code.
Esther Curry--C.E. Brehm Memorial PLD: The Circ committee can definitley look at adding some clarity on this subject. I will put it on the next meeting's agenda.
Karen Sinks, Brighton Memorial: That would be great, thanks, Esther & Lesley. Thanks for bringing that up, Mary.
Mary @ Hayner: Thanks, Esther. I was going to suggest it at our next meeting. It seems as though we have had a rash of instances within the last couple of weeks and all have been handled differently.
Esther Curry--C.E. Brehm Memorial PLD: Mary--I think the important thing is that libraries don't clear fees/fines on patrons from another library.
Mary @ Hayner: Totally agree.
Catherine: Thanks Sue, some of our items have processing fees that are more than the cost of replacement.
Sue Pearson: You're welcome.
Sue Pearson: It's 2:00 so we'll be closing the chat. I hope to see some of you at the circulation forum next week!
Lesley Zavediuk: Have a great day!
Joe DeVillez: Have a great week everyone!
Esther Curry--C.E. Brehm Memorial PLD: Thanks!
Mary @ Hayner: Have a nice day, everyone!
Laurel Adams- Palestine: Thank you;)