Key: IHLS Library
Lesley Zavediuk: (9/21/2016 13:01) Welcome to SHARE Chat! It seems like its been awhile since we had a Circ focused chat. What would you all like to discuss today?
Sue Pearson: (13:01) Greetings! Welcome to SHARE chat.
Dawn Rutschke@Sherman PLD: (13:01) Good Afternoon!
Laura: (13:03) Let's talk about the new Cloud Library ap. Is the new logo going to be the only 1 for patron's to pick from?
Lesley Zavediuk: (13:04) HI Laura! Yep - no logo options, just the updated Cloud Library logo.
Lesley Zavediuk: (13:04) It was pushed out with the latest app update.
Laura: (13:04) Do we have to re-download?
Lesley Zavediuk: (13:04) Only on a Kindle Fire - for most other users their device should have updated automatically or it should have prompted them that they had an update waiting in the app store.
Susan - Sparta Public Library: (13:05) I checked mine after receiving your email this a.m. Leslie and it had updated on its own.
Laura: (13:05) Will the symbol change in the ap store?
April Jensen Lincoln Public Library: (13:06) I have a droid phoine and it updated on sunday.
Lesley Zavediuk: (13:06) To update on the Kindle Fire - you can usually just go to this web page via the Silk browser: http://yourcloudlibrary.com/index.php/en-us/get-the-app/kindle-fire and then hit the download app button. If it's a really old Kindle Fire it may have trouble with this but most I"ve tried have worked fine so far!
Jane: (13:07) I just checked my phone, and my app hadn't updated, but when I went into the Google Play store the app had the "Update" option available.
Amanda Endicott @ Edwardsville Public Library: (13:07) I did two Kindle Fire updates last night. Very simple especially with that nice handout you supplied to us Lesley.
Lesley Zavediuk: (13:07) Laura - yep the icon has already changed in the app store. For now users can search for 3M Cloud Library or Cloud Library to find it, but in practice I would start training new patrons to search for "Cloud Library" (No 3M needed).
Esther Curry--C.E. Brehm Memorial PLD: (13:07) The app has already changed in the google play store
Laura: (13:08) Ok, thank you!
Lesley Zavediuk: (13:08) The 3M icon will also eventually change in the OPAC - but that won't happen for awhile yet as it's dependent on our next Polaris upgrade.
Amanda Endicott @ Edwardsville Public Library: (13:08) I haven't noticed many changes in how the app actually functions. Did the update change anything other than the logo?
Lesley Zavediuk: (13:10) Hi Amanda. They also changed the Youth tabs in the Browse area to be divided into two tabs : Teen and Kids. There is a virtual barcode in the app now under settings created off the patron ID number.
Lesley Zavediuk: (13:11) The android app also got a few updates that iOS already had - unfortunately the eAudiobook playback speed functionality and eAudiobook sleep timer for android got pushed back until the next update (eta: November).
Laura: (13:11) What is a virtual barcode used for?
Amanda Endicott @ Edwardsville Public Library: (13:12) Thanks for the info. I will definitely dig aruond in that teen breakdown!
Lesley Zavediuk: (13:13) For libraries that use a self checkout machine or a virtual 3M kiosk (I don't hink any our libraries have the latter) it allows the patron to check out items without having their library card, becauue they can scan the barcode off of their phone within the app.
Lesley Zavediuk: (13:13) Neat functionality - but not necessarily useful for every library. :)
Laura: (13:14) Oh ok - thanks!
Noel @ Maryville Library: (13:15) I have a question in regards to the Members Matter Meetings. Since they are videoconferenced, are they cataloged somewhere to watch later, or do you have to be present?
Lesley Zavediuk: (13:17) Hi Noel! I just asked Chris Dawdy and although the meetings are available via V-Tel they are not recorded and archived.
Noel @ Maryville Library: (13:18) Thanks for the info, Lesley. Just wodnering.
Sue Pearson: (13:18) If anyone has any staff that needs circulation training there are two currently scheduled. Thursday, September 29th at the Marion Carnegie Library and Wednesday, October 5th at the Edwardsville hub. I'll also be scheduling one at the Champaign office the first or second week of October.
Noel @ Maryville Library: (13:19) *wondering* sorry :(
chris--caseyville: (13:21) this is off the wall, but I cannot find my missing items list
Sue Pearson: (13:21) Chris - do you want to run a missing items report?
chris--caseyville: (13:22) No, I thought it was under reports & notices
Sue Pearson: (13:23) Utilities > Reports and Notices > Cataloging > Item > Lost and Missing Items
Diane - Breese P.L.: (13:23) is anyone else having issues with nonresidents going to libraries outside of their school district because the cards are cheaper?
Esther Curry--C.E. Brehm Memorial PLD: (13:25) Non-residents should only be able to get cards at the library nearest them, unless they work somewhere else and then the justification for getting a card there can be made.
April Jensen Lincoln Public Library: (13:26) we have one person who does that. the issuing library will take anyone regardless of where they live.
Angie--Breese: (13:27) Esther Curry....where one works should never be the issue....it is where their tax money is going. By that argument, people who work in St. Louis should be able to get a library card there.
Gary, Worden PLD: (13:27) The first question I ask nonresidents is what school district they live in.
April Jensen Lincoln Public Library: (13:28) if it is another library issueing the card, what can we do?
Angie--Breese: (13:29) April....that is our question. What can we do and how can we enforce this. We should be united on this issue.
Mary @ Hayner: (13:29) We always ask patrons which district they pay school taxes to. We then send them to the public library that serves the school district.
Angie--Breese: (13:29) Mary @ Hayner.... you are doing it exactly right! Good job....take the rest of the day off!
Kim-Onarga: (13:30) We have a patron who recently remarried- owes us over $100 and is moving according to social media- we do not know where she is moving to- is there some way to block her from getting a card at another library unitl this is paid? Her DL# and last name have changes.
Mary @ Hayner: (13:30) Thanks, Angie!
Laura: (13:30) birth date
Laura: (13:31) Sorry, Kim check birth date
Kim-Onarga: (13:32) Laura, But is that enough to stop another library from issueing her a card?
Mary @ Hayner: (13:32) Birthdate. I know there's a lot of disagreementn about the last 4 of the SSN, but this is helpful too.
Sue Pearson: (13:32) Here's what is on the Illinois State Library website in regards to non-resident: A non-resident shall apply for a non-resident library card at the closest public library. The factor for determining the closest public library shall be the residence of the non-resident. Non-residents shall apply at the participating public library in the school district in which the non-resident has his or her principal residence unless, due to the commonality of community interests, library services at another library that is physically closer may better serve the needs of the non-resident. b) If there are two or more public libraries in the school district in which a non-resident resides, the participating public libraries in that school district, in cooperation with the applicable regional library systems, shall determine the appropriate library service area for non-residents to make application for a non-resident library card.
Diane - Breese P.L.: (13:33) Well we have 2 libraries with in our system about 8 miles from us both ways and they do not seem to enforce this.
Mary @ Hayner: (13:33) We check for duplicate cards before we issue a card. But we require a birthdate, last 4 of SSN, and a DL/state ID number in their Polaris record.
Sue Pearson: (13:33) Missed the last part: If there is no participating public library in the school district in which the non-resident resides, the applicable regional library systems that serve the school district shall, in cooperation with participating libraries in the general area of the school district, determine the non-resident service area. The factor to be used for determining a non-resident service area shall be the commonality of community interests that influence the activities of all the residents of the service area.
Kim-Onarga: (13:34) I have never come across a block to issue a new card on the basis of birthdate only. Her DL# changed and also her address and last name.
Sue Pearson: (13:34) There's a lot more about non-resident cards. Here's the link http://www.ilga.gov/commission/jcar/admincode/023/02303050sections.html
Laura: (13:35) Kim, do you know what her new married name is? Maybe you can put a block that includes her other name?
Laura: (13:36) Or her old address?
Gary, Worden PLD: (13:36) What does "commonality of community interests" mean?
Esther Curry--C.E. Brehm Memorial PLD: (13:36) You can search the DL number by using a wildcard (*) in place of the soundex code (letter of last name and first 3 numbers)
Kim-Onarga: (13:37) I will try that Laura. Thank You.
Angie--Breese: (13:38) Kim-Onarga. You can search just by birth date. We are going to add this search immediately for new card applicants based on your situation.
Esther Curry--C.E. Brehm Memorial PLD: (13:40) I have also found that for female patrons, checking the DL # is not always helpful. The formula IL uses is not as "individual" as you might think. The soundex portion is different, but the rest is different. It could be the same person with a different last name or it could be totally different people. And the birthdays are the same, because that is part of the DL#
Sue Pearson: (13:41) Gary - I'm not exactly sure what that means but I would guess (as Esther stated) this could include people seeking a card from the town they work in rather than their school district.
Esther Curry--C.E. Brehm Memorial PLD: (13:41) Sorry--the rest is the same
Esther Curry--C.E. Brehm Memorial PLD: (13:43) We have not given cards to people just because they work here, but I was told that some have done it on occasion--with in reason.
April Jensen Lincoln Public Library: (13:44) does anyone have people that have library cards elsewhere but request books and pick them up at your location?
Diane - Breese P.L.: (13:44) Well if they purchase a card from us and work in a town that is within our system that has a library, they are able to use our card at that library.
Mary @ Hayner: (13:45) @ April: We have quite a few patrons who use our library as their "home" library even though their cards are issued at other libraries.
Sandy West - Rend Lake College: (13:45) If an item status is "transerred" does that me the owning library has checked it in and started the transit process?
Amanda Endicott @ Edwardsville Public Library: (13:45) April. We have soooo many patrons like that.
Sandy West - Rend Lake College: (13:45) "transferred" sorry typing too fast
IHLS SHARE: (13:46) Items with a status of Transferred means the item is on its way to fill a hold.
April Jensen Lincoln Public Library: (13:46) good i am ok to let that slide then. yeah.
Linda Richter: (13:46) On that note who do you notify when an item is in question, the loaning library or the patrons home libary
IHLS SHARE: (13:47) Items with a status of In-Transit means the item is on its way back home.
Laura: (13:47) April, we have alot that do that also.
IHLS SHARE: (13:48) Linda - do you mean an item lost in-transit?
Linda Richter: (13:50) We had an audio item checked in at a pick up library but all parts wern't sent back. Do I notify the library who did not check the item before sending it back or that patrons home library.. Who is responsible for notifying the patron
Sue Pearson 2: (13:51) Any suggestions on Linda's question?
April Jensen Lincoln Public Library: (13:51) patron's library?
Diane - Breese P.L.: (13:51) Right now we have 4 nonresident patrons that always purchased non resident cards from us, now they go to the library that has the cheapiest non resident card. But always comes to us for check out and ordering.
Sue Pearson 2: (13:51) If there are missing parts - do you contact the patron's library or the check-in library?
Laura: (13:51) Contact the last library that had it checked out
Sue Pearson 2: (13:52) The last library where it was checked out? This may not even be the same place it was checked in.
April Jensen Lincoln Public Library: (13:52) Diane, shouldn't they be using their "home" library for ordering?
Diane - Breese P.L.: (13:53) They'll have the items sent to us.
April Jensen Lincoln Public Library: (13:53) got it.
Sue Pearson 2: (13:54) I would probably contact the check-in library to let them know they checked-in my item even though pieces were missing but I think it's up to the patron's home library to actually make contact with the patron.
Sandy West - Rend Lake College: (13:54) So then officially I will ask this group to search their shelved for the following: The Red Badge of Courage an authoritative text backgrounds and sources criticism (barcode 30183040268094, call number 813.4 C85rb) it was transferred on 8/25/16 to Selmaville School, but has yet to arrive.
Linda Richter: (13:55) So I should call the check in library first then who calls the patrons library.
Sue Pearson 2: (13:56) If you're wanting the patron contacted - call the patron's libary.
Linda Richter: (13:56) Thanks
Mary @ Hayner: (13:56) Sandy: The Exchange is another great place to ask about in-transit items. I've used it before with success. That was after I called the owning library, of course.
Lesley Zavediuk: (13:57) Our chat time has flown by today. Thanks for the interesting discussion. We have a few minutes left - any other questions for the good of the order?
Sue Pearson 2: (13:58) There's a circulation forum in Effingham next Tuesday. We may have to cancel if we don't get more attendees signed up. Thanks!
Sue Pearson 2: (13:58) Everyone have a wonderful day!
Candace Hancock - FREP: (13:59) Go to your "home" library for your card and visiting elsewhere is good?
Lesley Zavediuk: (14:00) Yes - it is okay to request items to be picked up from a library other than your home library and use your home library card to check them out. Does that make sense?
Kay Burrous South Macon: (14:01) Thanks.