06-04-2019 Multiple Issues Resolved

Home > System Status > 06-04-2019 Multiple Issues Resolved

06-04-2019 Multiple Issues Resolved:

1) Users getting kicked out of Polaris.  Issue was found to be with sessions freezing on the existing (now old) environment. 

2) Upgrade was expedited to address the freezing issue in the existing environment (freezing issue not occurring in new environment).  If the Polaris toolbar is a different color (white, gray, black), this is normal. 

3) Windows 7 users do not need to install any additional patches than what is currently listed in Windows 7 Polaris Prerequisites

Issues that may still be present:

1) Saving Adobe PDF reports may result in "Access Denied"  We are investing this issue to see if it is still present in the new environment.