Libraries should not send out items for interlibrary loan with missing discs or other pieces.
If an interlibrary loan item arrives missing parts, then libraries should do the following:
- Get complete information (in writing) on the last patron and return this information and the item to the supplying library.
- Make a written note of what is missing from the item on the written documentation of the last patron.
- The supplying library should then contact the last patron’s home library, so they can contact their patron.
Adopted 05/11/2015